Joo Casino Review
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Joo Casino bonus
Joo Casino has two welcome packages for new players, one for fiat and one for crypto deposits. Both cover your first three deposits. The bonus offer for fiat currencies gets you a match bonus on first deposit, while for the subsistent two deposits you have to deposit twice as much for the same bonus amount. On top of that you also get two hundred free spins.
| Bonus | Offer | Code |
|---|---|---|
| Fiat welcome package | ||
| First deposit | 100% up to NZ$1,000 and 50 Free Spins | Not needed |
| Second deposit | 50% up to NZ$1,000 and 50 Free Spins | RELAX |
| Third deposit | 50% up to NZ$1,000 and 100 Free Spins | ACTNOW |
| Crypto welcome package | ||
| First deposit | 150% up to 3 BTC and 100 Free Spins | CRYPTO |
| Second deposit | 110% up to 5 BTC | BLOCK |
| Third deposit | 100% up to 5 BTC and 50 Free Spins | CHAIN |
For crypto deposits the match percentages are better, since they are all over 100%, and you get more free spins than with the fiat deposit bonus. However, both options are generous and favorable and provide a decent foundation for your gaming journey at Joo Casino.
Bonus terms
The bonus terms are both reasonable and favorable. The wagering requirements are high but average, the positive aspect being that they only apply to the bonus funds, while your deposit is excluded. The maximum bet limit is also average and the timeframe to complete the wagering requirements is reasonable, however, most other casinos will offer you 30 days.
The same bonus terms apply to both of the welcome bonus offers.
| Terms | Details |
|---|---|
| Wagering requirement (WR) | 50x bonus, 50x free spins |
| Maximum bet limit | NZ$7.5 |
| Maximum cashout limit | Not limited |
| Time to complete WR | 7 days for bonus, 3 days for free spins |
Overall, the terms are decent and acceptable, making the bonus offers appealing. Note that different games contribute different percentages towards completing the wagering requirements:
- Slot games – 100% (exceptions apply)
- Video poker – 5%
- Baccarat, Blackjack, Hi-Lo, Roulette, Poker, and other table games – 5%
- Live dealer games – 5%
For the full list of games consult the casinos bonus terms and conditions tab.
Promotions for existing customers
Joo Casino offers a large assortment of promotions for existing customers. Players are presented with many beneficial opportunities to get free cash, bonus offers, free spins, VIP points, cash prizes and more. A cashback bonus is also featured, as well as a variety of slot tournaments and live events with large prize pools. Reload bonuses are included for players that prefer to play on the weekdays, but one for the weekend players will be greatly appreciated.
| Promotion | Offer |
|---|---|
| Extra NZ$750 per day | 50% up to NZ$750 reload bonus on your third deposit per day |
| Monday Reload | 50% up to NZ$300 |
| Wednesday Reload | 170 free spins |
| Pragmatic Cashback | 10% Live games cashback |
| Mystery Drops | Prize pool |
| Lucky Spin | Prize pool |
| Slots Tournaments | Cash, bonuses, free spins |
| Missions | Free spins |
| Bonus store | Free spins, cash rewards, subscriptions, devices |
Note that some of the promotions require a code in order to be activated, while others are available with a minimum deposit. The terms and conditions are clearly stated for each promotional offer both in a popup window next to each offer and in the bonus terms and condition tab at the bottom of the website. We recommend you fully familiarize yourself with the details when considering taking part in any promotion.
VIP program
The VIP program at Joo Casino is conceptualized as a treasure hunt and consists of 25 levels. Players progress through VIP levels as they accumulate the required number of complimentary points (CP or comp points). Each NZ$7.5 of real money wagered on slot games are rewarded with 1 CP and 1 redeemable CP. By getting new levels, players receive prizes and unlock other benefits associated with the achieved level. The VIP progress of each player resets every three months.
| Level | Threshold | Benefits |
|---|---|---|
| Côte D’azur | On sign in | None |
| 2 | 10 | 20 Free spins |
| 3 | 250 | 30 Free spins |
| 4 | 500 | 40 Free spins |
| 5 | 800 | 50 Free spins |
| 6 | 1,200 | 60 Free spins |
| 7 | 1,700 | 70 Free spins |
| Ocean Floor | 2,500 | NZ$15 80 Free spins 5% cashback Personal manager |
| 9 | 3,500 | NZ$25 5% cashback Personal manager |
| 10 | 5,000 | NZ$30 5% cashback Personal manager |
| 11 | 7,000 | NZ$35 5% cashback Personal manager |
| Rainbow reef | 10,000 | NZ$75 100 Free spins 6% cashback Personal manager |
| 13 | 14,000 | NZ$60 80 Free spins 6% cashback Personal manager |
| 14 | 19,000 | NZ$75 90 Free spins 6% cashback Personal manager |
| 15 | 25,000 | NZ$90 1000 Free spins 6% cashback Personal manager |
| Shipwreck Treasure | 32,000 | NZ$150 170 Free spins 8% cashback Personal manager |
| 17 | 40,000 | NZ$105 110 Free spins 8% cashback Personal manager Increased withdrawal limits |
| 18 | 50,000 | NZ$120 120 Free spins 8% cashback Personal manager Increased withdrawal limits |
| 19 | 62,000 | NZ$150 150 Free spins 8% cashback Personal manager Increased withdrawal limits |
| 20 | 75,000 | NZ$300 200 Free spins 10% cashback Personal manager Increased withdrawal limits |
| 21 | 150,000 | NZ$450 210 Free spins 10% cashback Personal manager Increased withdrawal limits |
| 22 | 210,000 | NZ$600 220 Free spins 10% cashback Personal manager Increased withdrawal limits |
| 23 | 280,000 | NZ$900 250 Free spins 10% cashback Personal manager Increased withdrawal limits |
| Mermaids Grotto | 400,000 | NZ$1,500 1,000 Free spins 15% cashback Personal manager Increased withdrawal limits |
| Gates of Atlantis | 4,000,000 | NZ$75,000 5,000 Free spins 15% cashback Personal manager Increased withdrawal limits |
The VIP program also includes a comp conversion scheme where players can exchange their accumulated comp points for cash. Alternatively, comp points can be exchanged at the casino’s shop for free spins, cash rewards, subscriptions or devices.
| Every NZ$7.5 wagered in real money brings you 1 comp point and 1 redeemable point. |
| Every 100 CPs can be converted to NZ$1.5 cash. |
| Points can be exchanged at the casino’s shop for free spins, cash rewards, subscriptions or devices. |
Overall, the VIP program is unique and interesting, but we don’t find it beneficial to most players. This is mostly because the progress resets, so the benefits are not permanent. Even though the prospect of reaping the rewards repeatedly may seem appealing, the thresholds for reaching the higher levels are unreasonable. However, comp points are easily earned and the conversion options are beneficial. Nevertheless, we don’t recommend you actively pursue progress through the tiers of the VIP program.
Casino games
Joo Casino has an astonishing game collection of over 10,000 titles, with hundreds of games in every category. You can find over 9,000 slots, as well as an impressive selection of progressive jackpots, magaways slots and table games. The platform is easy to navigate and has decent game filters, with separate categories for all games, but we feel they should be further improved due to the sheer number of games available.
| Game type | Number of games |
|---|---|
| Slots games | 9,000+ |
| Progressive jackpots | 775 |
| Megaways slots | 60+ |
| Video poker | 66 |
| Table & card games | 120 |
| All types | 10,000+ |
Some of the most popular providers behind Joo Casinos enormous game offer include 3 Oaks Gaming, Endorphina, Habanero, KA Gaming, NetEnt, Play’n Go, Playtech, Pragmatic Play, Quickfire, Quickspin, Spinomenal, Wazdan, Yggdrasil and 99 more renowned and lesser-known providers.
All casino game providers
Live dealer games
The live casino section at Joo Casino is equally impressive in both numbers and variety. You can find an array of live casino games, numerous variations of blackjack, poker, roulette and baccarat. Additionally, there is a nice selection of popular game shows as well, like Mega Wheel, Sweet Bonanza Candy Land and Adventures beyond Wonderland. All games are conveniently separated into their respective categories.
| Game type | Number of tables |
|---|---|
| Live blackjack | 90+ |
| Live roulette | 30+ |
| Live poker | 5+ |
| Live baccarat | 40+ |
| Live game shows | 20+ |
Apart from the live slots tournaments there aren’t any active bonuses for players that prefer live dealer games. The live casino games at Joo Casino are provided by renowned providers:
- Pragmatic Play Live
- Evolution Gaming
- Playtech
- Lucky Streak
- Ezugi
- Bombay Live
- Live Solutions
- Swintt
Banking
Joo Casino offers a wide selection of banking options. You can deposit and withdraw both in fiat and crypto currencies, using credit cards, bank transfers, e-wallets, vouchers and crypto wallets. Deposits are instant and without fees, as are withdrawal, with the exception of credit card and bank transfer payouts which may take from three to five days.
Deposits
The minimum and maximum deposit limits vary depending on your banking method of choice, however, note that in order to be eligible for the casino’s bonuses a minimum deposit of NZ$30 is required. Crypto deposits are not limited, due to their nature.
| Deposit method | Limits |
|---|---|
 | NZ$20 – NZ$4,000 |
 | NZ$20 – NZ$4,000 |
 | NZ$20 – NZ$4,000 |
 | NZ$20 – NZ$4,000 |
 | NZ$30 – NZ$6,000 |
 | NZ$20 – NZ$6,000 |
 | NZ$30 – NZ$6,000 |
 | NZ$20 – NZ$500 |
 | 0.0001 BTC |
 | 0.001 BCH |
 | 0.01 ETH |
 | 0.001 LTC |
 | 1 DOGE |
 | 0.001 XRP |
 | 0.01 USDT |
 | 2 ADA |
 | 10 TRX |
 | 0.01 BNB |
All methods are flexible and with standard limits per transaction. Credit card transfers are widely accepted, convenient, and familiar. They’re a solid choice for most players. E-wallets offer quicker transactions and additional security. Prepaid options are a good choice if you want to keep your banking details more private and control your spending. All deposits are instantly transferred to your account and there are no fees attached.
Payouts
The minimum withdrawal limit is NZ$30 for all options, with the exception of bank transfers which are set at NZ$500. The maximum withdrawal limits per transaction stated for each method separately on the casino’s website exceed the weekly withdrawal limit of NZ$3,750. However, these limits can be further increased through the VIP program. All payment requests are paid as soon as they are processed, which is usually within 24 hours. For credit cards and bank transfers the payout time may take up to five days.
| Withdrawal method | Limits | Payout time |
|---|---|---|
 | NZ$500 – NZ$4,000 | 3 – 5 days |
| NZ$30 – NZ$6,000 | Instant |
| NZ$30 – NZ$4,000 | Instant |
| NZ$30 – NZ$4,000 | Instant |
| NZ$30 – NZ$4,000 | Instant |
| NZ$30 – NZ$4,000 | Instant |
| NZ$30 – NZ$4,000 | Instant |
| NZ$30 – NZ$4,000 | Instant |
| NZ$30 – NZ$4,000 | Instant |
| NZ$30 – NZ$4,000 | 1Instant |
| NZ$30 – NZ$4,000 | Instant |
| NZ$30 – NZ$4,000 | Instant |
The casino requires you to verify your identity prior to processing payouts and may hold any refund or withdrawals for the time needed to do so. Requests that exceed the limit of a particular payment method are divided into monthly installments until the full amount is paid out. All progressive jackpot wins will be paid in full.
The maximum daily, weekly and monthly withdrawal limits are lower than standard and may affect high rollers.
- Daily limit: N/A
- Weekly limit: NZ$3,750
- Monthly limit: NZ$18,000
The withdrawal requests have a pending period of three days during which the casino reviews and processes the withdrawal request before initiating the payment. This means that once a withdrawal request is made, the casino will take up to three days to review and approve the transaction before the funds are released.
It’s important to note that the pending period is separate from the actual payment processing time. After the pending period, the casino will initiate the payment, and the time it takes for the funds to reach your account will depend on the chosen withdrawal method.
Is Joo Casino reliable?
Joo Casino is a veteran on the online casino market with nearly a decade long tenure. It’s operated by DAMA N.V., one of the most prominent and experienced companies which also manages 75 other renowned online casinos. Despite Joo Casino being licensed by the Curacao Gaming Authority, it has positive user reviews, and we can say it’s a safe and reliable option. We can confirm all games are genuine and fair, implement Random Numbers Generators and are provided by renowned providers and are independently tested by iTech Labs. For safeguarding your personal data and information, Joo Casino implements the latest SSL encryption technology, so all of your transactions are protected.
| License | Curacao Gaming Authority |
| Parent company | DAMA N.V. |
| Established | 2014 |
| SSL encryption | 256-bit encryption |
| RNG certificates | iTech Labs |
| Trustpilot rating | 2.0 |
| Our security rating | 4.5 |
The reputation of its owner speaks volumes for Joo Casino, as does its long tenure. Therefore, we rate it with 4.5 out of 5 security points.
Customer support
The customer support service at Joo Casino can be reached through the 24/7 live chat, or alternatively you can leave a message via email. No phone support is currently available.
| Method | Details |
|---|---|
| Live chat | 24/7 |
| [email protected] | |
| Phone support | N/A |
| FAQs | Decent |
The FAQs section can be found at the footer of the website and will provide you with sufficient information on various subjects, including bonuses, deposits, withdrawals, verification and more.
Final verdict
Joo Casino excels in all aspects making it a strong contender in the online casino market. The generous welcome packages and favorable terms for new players, as well as ongoing promotions for existing players, indicate that the casino values its customers and aims to provide a rewarding experience. The extensive game library, supplied by leading providers in the industry, provides players with access to a wide range of high-quality games with diverse themes and features, ensuring that there are options available to suit different preferences and interests. The availability of popular and convenient banking methods simplifies the process of depositing and withdrawing funds, however the low withdrawal limits may deter high rollers. Nevertheless, Joo Casino certainly makes an appealing option for players looking for a safe, reliable and enjoyable online gambling experience.
FAQs
Yes. Joo Casino is licensed by the Curacao Gaming Authority, which ensures the casino follows strict regulations. Joo Casino also implements modern SSL encryption technology to safeguard your personal information and data and the latest anti-fraud techniques to guarantee full financial security of players, so you can be sure it is safe for paying with your credit card.
To claim your welcome bonus, register an account on the casino’s website and simply make a deposit of at least NZ$30 with the code specified on the bonus card. Once your payment is made, the bonus will instantly be added to your account.
Yes, you will have to apply a bonus code to claim the welcome offers on the platform. You should note that each of the welcome offers has a unique bonus code, as well as most promotions.
All withdrawals at Joo Casino are processed as soon as possible which is seemingly instantly for all banking options, with the exception of credit cards and bank transfers which can take between three and five days.
Joo Casino is based on the software for online gaming systems which is certified by iTech Labs. This means that the RNG (Random Number Generator) complies with the industry requirements, and all the results you get during your play (reels in slots and cards dealt in card games) are random. Payouts for all games are also standard for the industry and are between 95 – 98%.
