Captain Cooks Casino review

Captain Cooks Casino bonus

Captain Cooks Casinos’ welcome package covers your first five deposits. With a minimum deposit of C$5 on your first deposit, you get free spins, and your four subsequent deposits are matched by varying percentages. Note that for all consequent deposits the minimum required deposit is C$10. The second and fifth bonus are the most favorable since they are a 100% match, however, the maximum deposit limits for the bonuses are low.  

Overall, we feel like the offer needs to be rebalanced. If the free spins were redistributed across all five deposits and the bonus applied to slightly larger sums, the offer would be much more appealing. And when you take into consideration the bonus terms, the welcome package is even more unfavorable.

Bonus terms

The wagering requirements on the first two deposits are extremely high, making it impossible to complete. Moreover, the terms and conditions are not at all transparent and stated in a way that may be confusing to players. Placing single bets equal to or exceeding 25% or more of the value of the bonus is considered as irregular play and the casino reserves the right to withhold any withdrawals and confiscate all winnings. These conditions are unfair to players as the maximum bet limit is not clearly stated and may vary.

Compared to other online casinos, Captain Cooks Casinos’ bonus offer is very unfavorable and unfair. We strongly advise studying the terms and conditions before considering making a deposit. Note that different games contribute different percentages toward completing the wagering requirements:.

• Slot games – 100%
• Video poker – 50%
• Blackjack and roulette – 10%
• Live dealer games – 2%

Promotions for existing customers

All promotions for existing customers at Captain Cooks Casino are tied to its VIP program. They consist of an exclusive jackpot with a cash prize pool and a lottery. Depending on your VIP level, you can acquire tickets for an opportunity to win a selection of gifts like electric scooters, iMac PC or a Rolex watch. Alternatively, you can choose paid trips to popular tourist destinations.

Even though standard reload bonuses and cashbacks are not advertised on the casino’s promotion page they are included as special weekly promotions and giveaways, available for all players at the first VIP level.

VIP program

The VIP program at Captain Cooks Casino consists of six tiers, through which you progress by simply making bets. You get 1 comp point for every C$10 wagered, regardless if you win or lose. You can also earn points if you take advantage of the frequent promotions you receive via email. Most worthy of note is the fact that you can use your VIP points as free casino credits to play at any of the CasinoRewards online casinos. The points never expire, they allow you to play for free and you earn points even when you’re using your bonus credits. Depending on which type of game you play, you can earn comp points at different rates:

• Slot games – 1.0
• Table games and roulette – 0.5
• Video poker and blackjack – 0.1

*Wagers on All Aces Video Poker do not earn VIP points

Captain Cooks Casino also implements a comp conversion program allowing you to exchange your accumulated comp points for casino bonuses and cash.

Overall, the VIP program is decent, since the thresholds for progressing through the levels are reasonable, it offers useful benefits and opportunities to win large jackpots and interesting gifts. Every new level brings you benefits and interesting rewards, giving an impression of playing at a land-based casino. However, you have to progress through a couple of tiers to enjoy offers that are available at other online casinos from the start.

Casino games

Captain Cooks Casino is powered by Microgaming and has a library of over 870 games in different categories. Most of the games offered at the casino are slots, with a good variety of megaways slots, as well as video poker, table and card games.

Although limited in number, Captain Cooks casinos’ game selection is complete and diverse, offering interesting choices for all types of players. Microgaming has been providing games for online casinos since 1994, it is a renowned developer that guarantees its games are utilizing RNG engines. Moreover, all games at Captain Cooks Casino have been tested by eCOGRA.

Live dealer games

At first glance, the selection of games in the Evolution-powered live casino section seems a bit limited. However, it takes you to a separate casino lobby within the section, where you can find various games.

Evolution Gaming is the iGaming industry’s leading provider of live dealer casino games, providing from a range of the most popular casino games, including Roulette, Blackjack, Baccarat, Table Poker, Sic Bo, and multiple game shows. The most prominent titles include Lightning Roulette, Infinite Blackjack, Speed Baccarat, Crazy Time, Mega Ball, and Dream Catcher.

The games come with a wide range of playable options, making the collection suitable for casual players and high rollers alike.

Banking

Banking at Captain Cooks Casino is fast and easy. Many popular options are available, including credit cards, e-banking, e-wallets and vouchers. Captain Cooks Casino, however, does not accept cryptocurrencies.

Deposits

Deposit limits are very low, with the minimum deposit being C$5 for all options. This is excellent for casual players. As for high rollers, there’s no limit on deposits. All transactions are instantly transferred to your account and there are no fees attached.

Deposit method	Limits
	C$5 – Unlimited
	C$5 – Unlimited
	C$5 – Unlimited
	C$5 – Unlimited
	C$5 – Unlimited
	C$5 – Unlimited
	C$5 – Unlimited
	C$5 – Unlimited
	C$5 – Unlimited
	C$5 – Unlimited
	C$5 – Unlimited

Plenty of local options are available, like Interac, iDebit and Instadebit, but all options are very flexible and extremely generous.

Payouts

As for withdrawals, the minimum limit is C$10, while the maximum is C$4,000 per transaction for all options. All requests are paid out as soon as they are processed. E-wallets have a pending period of no longer than 24 hours, while credit card payments may take several business days.

Withdrawal method	Limits	Payout time
	C$10 – C$4,000	3 – 5 days
	C$10 – C$4,000	3 – 5 days
	C$10 – C$4,000	3 – 5 days
	C$10 – C$4,000	0 – 1 days
	C$10 – C$4,000	0 – 1 days
	C$10 – C$4,000	0 – 1 days
	C$10 – C$4,000	0 – 1 days
	C$10 – C$4,000	0 – 1 days
	C$10 – C$4,000	3 – 5 days

Depending on your withdrawal method you may be restricted to receiving a portion of your winnings paid daily over successive weekdays until the balance is fully paid.

While the daily withdrawal limit is not stated on the casinos’ website, the weekly and monthly limits are low, which may affect high rollers.

• Daily limit: N/A
• Weekly limit: C$4,000
• Monthly limit: C$16,000

Is Captain Cooks Casino reliable?

Captain Cooks Casino has been on the market for two decades and its tenure speaks volumes about its reliability. It is operated by Fresh Horizons Ltd. which also manages 28 other reputable online casinos. The platform is regulated by the Kahnawake Gaming Commission ensuring the casino follows strict regulations. Captain Cooks Casino also holds an eCORGA certificate guaranteeing all games on the platform are tested and fair. For securing and protecting your personal data and information Captain Cooks Casino implements 128-bit SSL encryption technology, so all transactions are secure and private.

On top of all the reasons mentioned above, Captain Cooks Casino has highly positive user reviews. But most importantly, since it holds a local license it’s safe and reliable for Canadian players, and you have no reason not to trust them.

Customer support

Captain Cooks Casino offers a standard customer support service that can be reached via email or through the 24/7 live chat. Phone support is also available.

The FAQs section can be found at the footer of the page and provides limited information on registering, loyalty, games and banking.

Final verdict

Captain Cooks Casino has proven its reliability and trustworthiness with a long tenure. Providing a varied selection of virtual and live dealer games by Microgaming and Evolution Gaming respectively. Even though the overall website design is a bit outdated, it features convenient filters for easy accessibility. For players that enjoy playing on the go an app is available for both iOS and Android. While bonuses and promotions are not Captain Cooks Casinos’ strong suit, it makes up for it with a decent VIP program, high security measures and reliability. A low deposit limit of C$5 is an excellent choice for casual players.

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