Captain Spins Casino review

Captain Spins Casino bonus

When you enter Captain Spins casino’s address in your browser, you’ll be welcomed by a big welcome bonus banner. While the number looks attractive for sure, the devil is in the details. Captain Spins doesn’t say a lot about the bonus before you claim it, so you’ll have to go deep into the terms to see what each match deposit bonus offers.

The welcome offer is for new players only and is spread across your first four deposits. They’re the same offers except for the number of free spins you’re getting as part of the deal. Good news – the minimum deposit is low. Bad news – the high wagering requirements mean keeping what you win is virtually impossible.

Should you claim all four bonuses, you can get a maximum of C$1,200 in bonus funds. The deal is sweetened with 260 free spins in total available on Play’n GO’s hit Book of Dead. But, as you’ll see from the T&Cs, the wagering is 35 times the deposit and bonus amount. It shows that you’ll need to spend a fortune to get your winnings, which is impossible in our opinion.

Bonus terms

The welcome bonus terms for this offer are fairly standard. You can claim it with any payment method except for Neteller and Skrill. All four bonuses are a mix of a deposit bonus and free spins. You can use the free spins on Book of Dead, with the money you can win with them capped equaling the number of free spins.

Not all the games in the casino contribute the same to the wagering requirements. You can use the bonus funds in a maximum of 30 days, while the bonus spins are valid for 10 days only.

Unfortunately, while it all looks good on paper, the wagering requirements and other terms ruin the picture. Overall, most welcome bonuses are in the 30x wagering range, while this one takes the number higher to 35. Moreover, the welcome bonus is huge, making the wagering requirements look even worse.

The maximum bet limit of C$5 is not ideal too, and neither is the minimum free spins value of C$0.10. There are much better bonuses out there, and you should always aim to get the best possible one.

Promotions for existing customers

Besides the welcome bonus for new players, Captain Spins casino has plenty of promos for existing customers. As a matter of fact, it’s best to take a look at the Promotions Calendar. There’s a bonus for every day of the week, but you must claim them on the day they’re offered.

These promotions constantly change and are sometimes tied to the casino’s most popular games. But, you can expect all the regular stuff such as casino deposit and no deposit bonuses, bonus spins, reloads, cashback, and more.

VIP program

Just like any other casino in Canada, Captain Spins has a VIP program. It consists of several levels you can jump across by collecting loyalty points. The more you collect, the higher your status. With it comes a host of rewards and perks that should make your stay in the casino more enjoyable.

But, unlike the PR, that’s rarely the case. The problem with these loyalty rewards is that the terms are too good to be true, and unfortunately, that’s the case with Captain Spins casino too.

All the bonuses you get as a VIP player have wagering requirements of 35 times. All bonus funds must be used in 30 days. You claim loyalty points by making wagers on all of the casino’s games. They don’t contribute the same. For example, C$10 wagered on roulette gives you 0.25 CP, while the same wager on slots gives you 2 CP.

The minimum amount of CP you can redeem is 1,000. They can only be redeemed in increments of 1,000, with the daily minimum set at 10,000 – the equivalent of C$50 which is too low. The casino’s standard bonus terms also apply to these rewards, so it’s not a VIP club we can recommend.

Casino games

Captain Spins casino has plenty of games on offer suitable for all types of players. However, the number isn’t that great compared to other Canadian online casinos. That might be an obstacle for other players, but for us, it’s OK. With that being said, we must mention that the library does miss some game types such as video poker.

The number of developers is around two dozen. Some of the top names you’ll come across are Play’n GO, Games Global, NetEnt, Evolution Gaming, Red Tiger, and more. The game lobby is nicely organized, although it does miss some filters for alphabetical sorting. But, overall it’s decent, and we love the search bar which finds games instantly when you begin typing in.

Aside from poker games that are missing in action, all other game types are on offer. You have plenty of slots for free and real money, all the table games you can think of, and live dealer games too. Clicking on the respective tab will bring up those games, and you also have a Popular games tab that lists the biggest hits. If you save any games using the heart icon, they’ll be available under the Favorites tab.

The casino can certainly improve the collection of games by signing up with new providers and adding missing titles such as video poker. A bit more variety can’t hurt too, so it is a department that requires a bit of attention.

Live dealer games

The live casino at Captain Spins features hundreds of fun and thrilling games by Evolution Gaming and Pragmatic Play Live. You’ll be treated to a range of big hits including the craziest live shows in the industry. You don’t get a separate casino lobby for the live casino with different categories, but you can still enter live blackjack or live roulette to instantly find all the available variants.

Presented by professional live dealers and in crystal-clear streams, the live dealer titles are a great way to enjoy a true land-based casino experience. The only problem we have with the live casino is the lack of variety. It’s not that bad, but adding a few more providers or games would be great.

Another thing that can improve the live casino is the addition of a live casino bonus. Captain Spins doesn’t have one right now, but by adding it, it would certainly make this department a lot more attractive.

Banking

The Captain has implemented numerous payment methods for Canadian players to use. They’re all trusted options, ranking from online banking to e-wallets. Digital payment options are the most popular, so we can say that all bases are covered. All transactions are SSL encrypted so you don’t need to worry about entering your details.

Deposits

All deposits made at Captain Spins online casinos are fast and free of charge. The casino accepts CAD which you should pick as your native currency when signing up. We were impressed with the low deposit limits, although the casino doesn’t mention any maximum deposits. They are most likely restricted to each individual payment method.

Deposit method	Limits
	C$5 – /
	C$5 – /
	C$5 – /
	C$5 – /
	C$5 – /
	C$5 – /
	C$5 – /

While there are no maximum deposit limits specified, we don’t like the fact that the casino mentions it can limit deposits on a single day at its convenience. That’s buried deep in the terms but definitely won’t sit right with high rollers.

We’re also disappointed to see that Captain Spins doesn’t accept cryptocurrencies. Here’s hoping they’re added in the future.

Payouts

Making a withdrawal at Captain Spins casino is just as easy as making a deposit. That’s provided you’ve verified your account via the KYC check and are eligible for withdrawal. The payout times aren’t stellar, so you’ll wait at least a day to get your winnings.

Withdrawal method	Limits	Payout time
	C$20 – /	0 – 2 days
	C$20 – /	0 – 2 days
	C$20 – /	3 – 5 days
	C$20 – /	0 – 2 days
	C$20 – /	0 – 2 days

The minimum withdrawal for all options is C$20 which is OK. However, we didn’t like the maximum amount you can withdraw per week, which sits pretty low. The casino mentions nothing about any other limits such as daily or monthly. If you want to withdraw bigger amounts, you’ll need to join the VIP club, which we consider unfair.

• Weekly limit: C$5,000

Is Captain Spins Casino reliable?

Captain Spins hasn’t been around for a long time, but it does appear reliable thanks to the MGA license and SSL encryption. Unlike other online casinos in Canada, it does talk about its RNG and has had its games certified by eCOGRA. Everything checks out except for the unfair terms and the few instances where the casino needs to improve its transparency, such as information about the withdrawal limits.

What’s a bit concerning is the low Trustpilot rating. Those are real user reviews that cite slow withdrawals and canceled withdrawals without any apparent reason. That’s not a good look for this casino despite the MGA license.

Customer support

Captain Spins casino has 24/7 customer support service you can contact via email or live chat. During our review, we found the live chat a much more responsive—and faster—option.

There’s a FAQ page that is quite basic but still manages to answer the most commonly asked questions.

Final verdict

Captain Spins is a decent arrival on the Canadian iGaming market, but not the captain on the ship. The casino has a lot of areas to improve including more variety in the game lobby. The bonus terms are a bit unfair and the casino is not transparent in some areas.

Until it improves in these departments, we can’t recommend it fully. There are better options out there, including casinos with fairer welcome bonuses.

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