Casimba Casino review
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Casimba Casino bonus
New players will certainly be drawn to the massive welcome package at Casimba online casino. But, looks can be deceiving, and that’s certainly the case with this bonus. The good news is that it comes with a deposit bonus and free spins, but the bad news is that the cashout is too high compared to the industry average.
Not to forget, the casino doesn’t accept Neteller and Skrill deposits for the welcome bonus, so you’ll have to use another payment method if you want the extra cash to start with.
Bonus | Offer |
---|---|
First deposit | 200% up to C$5,000 and 50 free spins on NetEnt |
Second deposit | 25% up to C$1,000 and 50 free spins on NetEnt |
Third deposit | 50% up to C$500 and 25 bonus spins on eligible NetEnt games |
The welcome bonus isn’t groundbreaking – the majority of online casinos in Canada have a deposit bonus + free spins combo package, to begin with. But, it’s bigger than usual, although let down by the high wagering requirements at 35x. That doesn’t look like much, but when you take into account the absolutely massive bonus amount, wagering it all becomes mission impossible.
The casino could have gone with lower wagering requirements and just one bonus. We love the free spins on NetEnt games, though, even if the terms are not quite as fair as we expected.
Bonus terms
The minimum deposit required for each of the three opening bonuses is C$20, which is fairly standard. Most casinos keep the wagering to around 30x which is decent, but 35x on that amount is too high.
It’s also unacceptable that the maximum bet you can place when wagering the bonus is C$5, and we also don’t approve of the fact that it’s not available with Neteller and Skrill deposits.
Terms | Details |
---|---|
Wagering requirement (WR) | 35x deposit + bonus, 35x free spins winnings |
Maximum bet limit | C$5 |
Maximum cashout limit | C$50 for the free spins, none for the deposit bonus |
Time to complete WR | 30 days deposit bonus, 10 days for free spins |
If you’re looking for a better bonus, we’d go with a much lower or no deposit offer with reasonable wagering requirements. The free spins are a good addition and available on eligible NetEnt games, but they are also capped at C$50 which isn’t that much.
Promotions for existing customers
One of the biggest Casimba casino disadvantages is the fact it doesn’t have a lot of promotions. It does have numerous tournaments with huge prize pools, but bonuses are few and far between. That can change soon, of course, but until then, we wouldn’t call it an excellent pick for bonus hunters.
Promotion | Offer |
---|---|
C$30,000 prize draw | Book Mega tickets with 500 loyalty points; available to existing customers |
C$500 weekly cash prize | Book Mega tickets with 500 loyalty points; available to existing customers |
C$10,000 major prize giveaway | Available to Major Ticket holders, valued at 250 comp points |
We would have liked to see other deposit/no deposit bonuses and possibly free spins offers instead of tournaments. They can be rewarding, but they also mean spending a lot of money which we’re not inclined to. The casino can do a lot better, and we’re eager to see what (and if) it comes up with good offers for new and seasoned players.
VIP program
Casimba likes to treat its loyal players royally like most online casinos these days. The only problem is that those loyalty levels and rewards sound too good to be true. Unfortunately, that’s the case with Casimba casino too. Those promises of luxury rewards mean nothing because it’s hard to reach the levels and your membership is reviewed every 30 to 60 days.
As per usual, there are four levels to reach, and each one has bigger and better benefits and bonuses. The casino also offers exclusive invites to special offers and a personal account manager, which might not be enough to justify the tough comp point collection. To make things worse, membership is by invitation only, so no amount of collected points can help you jump between the levels.
Level | Thresholds | Benefits |
---|---|---|
Silver | Invite only | 24/7 priority customer support, access to VIP tournaments, faster withdrawals, birthday gifts |
Gold | Invite only | 24/7 priority customer support, access to VIP tournaments, priority withdrawals, birthday gifts, VIP bonuses, upgrade reward, personal account manager |
Platinum | Invite only | 24/7 priority customer support, access to VIP tournaments, priority withdrawals, birthday gifts, VIP bonuses, upgrade reward, VIP cashback offers, personal account manager |
Elite | Invite only | 24/7 priority customer support, access to VIP tournaments, priority withdrawals, birthday gifts, VIP bonuses, upgrade reward, VIP cashback offers, VIP cash credit, VIP holidays and events invitations, personal account manager |
Seeing as how the VIP club is invite only, it’s hard to tell how the casino reviews members. We believe it’s based on the VIP points you collect, so the more you collect, the higher the chance to get the invite.
The rewards are not exactly unique, and the casino specifies nothing about the VIP bonuses. The membership is reviewed every 30-60 days, so if you don’t do enough of what the casino asks VIPs, you will be demoted.
Additionally, the fact that the casino says nothing about the loyalty points and their conversion rate is not transparent. It does reserve the right to remove any if your account hasn’t been active for 30 days, which is unfair
Casino games
With more than 20 providers signing partnership deals with Casimba, the game library is varied enough for all kinds of players. As expected, most of the games in the lobby are slots, but the casino doesn’t falter in other departments too. The games can be played for free and real money or with a bonus, save for the live casino games which are real money only.
The only areas where it’s lacking are scratchcards and bingo games, but we doubt many players would mind. There are still a few variants to satisfy everyone’s taste. Video poker is missing in action, which might disappoint some players. The neat organization keeps the lobby looking clean, although we’d love it if there were a few filters more. At least you can select by provider, so you can choose between Pragmatic Play, NetEnt, Games Global, or other studios. We also love the Play a Random Game option which is a cool idea that we’d love to see implemented in other casinos. When you’re out of ideas of what to play, it can be a game-changer.
Game type | Number of games |
---|---|
Slots games | 2,500+ |
Progressive jackpots | 80+ |
Megaways slots | 50+ |
Video poker | N/A |
Table & card games | 100+ |
All types | 3,000+ |
By adding video poker to the mix, Casimba will have a complete gaming lobby. Also, it could do well with a new range of providers, although that’s nitpicking to be honest, as it has what most players need.
All casino game providers
Live dealer games
Evolution Gaming, Ezugi, and Pragmatic Play Live power Casimba’s live casino. This is the Holy Trio of live dealer game providers, so you know you’re in for a fun experience.
During our Casimba casino review, we found the live casino lobby to be varied enough for most players. All the games are streamed in perfect video quality, with no lags or delays. The presentation is decent as well with tiles of the games showing up in the lobby so you know what you’re getting
Game type | Number of tables |
---|---|
Live blackjack | 15+ |
Live roulette | 15+ |
Live poker | 5+ |
Live baccarat | 10+ |
One negative thing about the live casino experience at Casimba – there’s no live dealer bonus. We hope that it gets on the list soon as it’ll draw more customers to the live casino.
Banking
You can deposit using various trusted payment methods at Casimba casino. Unfortunately, cryptocurrencies are not part of the mix. But, you can use all the regular culprits including various Canada-friendly e-wallets that make transactions effortless.
Deposits
Deposits in Casimba are completed easily and quickly, with no fees charged. While all the usual culprits are there, we can’t help but notice the lack of cryptocurrencies. It would be good to have Bitcoin on the list or other popular cryptos.
Deposit method | Limits |
---|---|
C$20 – / | |
C$20 – / | |
C$20 – / | |
C$20 – / | |
C$20 – / | |
C$20 – / | |
C$20 – / | |
C$20 – / | |
C$20 – / | |
C$20 – / | |
C$10 – C$300 |
Most players from Canada will go with credit/debit cards, Interac, or MuchBetter. PayPal is a decent option too and Paysafecard is the safest option for new players who don’t want to spend too much.
Payouts
All withdrawals in Casimba casino are automatically processed to the payment methods you used to deposit. If that’s not possible, the casino will suggest alternatives. What’s not great is the mandatory 24-48 hour pending period, after which the winnings might need 3 days to reach your account. That’s slow, although some players won’t mind.
Withdrawal method | Limits | Payout time |
---|---|---|
C$20 – / | 1 – 3 days | |
C$20 – / | 1 – 3 days | |
C$20 – / | 1 – 3 days | |
C$20 – / | 0 – 2 days | |
C$20 – / | 0 – 2 days |
The weekly limit you can withdraw is C$5,000, and there’s no monthly limit. The casino does allow you to set a monthly withdrawal limit if you want to use that option.
- Weekly limit: C$5,000
Is Casimba Casino reliable?
Casimba has an MGA license which is highly respected in the industry. While it is one of the big names on the market, it doesn’t say anything about any RNG certificates while saying its games are fair.
Additionally, we think it could be much more transparent about the bonuses and payment methods. It would be great if all the info was available to players before they join instead of creating an account just to see if the deposit limits suit them well.
License | Malta Gaming Authority |
Parent company | White Hat Gaming |
Established | 2017 |
SSL encryption | 256-bit encryption |
RNG certificates | None |
Trustpilot rating | 1.9 |
Our security rating | 2.0 |
Customer support
You’ll have no trouble getting in touch with Casimba casino’s customer support team. It’s available around the clock via email or live chat. The latter is a much more responsive option – during our review, we were first in line a couple of times.
If you don’t want to experience any withdrawal delays, you should do your best to finish the KYC check ASAP. Talk to the customer support team and they’ll give you all the information you need to know regarding the documents and how to send them securely.
Casimba casino has a FAQ page, but aside from a few questions, it’s not detailed at all. It does have a Help page, but it kind of eliminates the need for an incomplete FAQ page.
Method | Details |
---|---|
Live chat | 24/7 |
[email protected] | |
Phone support | N/A |
FAQs | Basic |
Final verdict
One of the heavy hitters on the Canadian iGaming market isn’t as transparent as players might think. It does get plus points for the MGA license and game selection, but the FAQ page is bad and the casino is not transparent about bonuses and payment methods.
If you can live without that, then it’s a decent online casino that has what most players want and need. Just don’t get the bonuses – the terms are as unfair as it gets.
FAQs
Yes, it is. The casino is owned by a major casino network—White Hat Gaming—and has an MGA license and SSL encryption that make it a reputable operator.
You can use a variety of credit/debit cards, prepaid vouchers, e-wallets, and online banking for deposits and withdrawals in Casimba casino.
Every withdrawal request in the casino is processed in 24-48 hours. Consider a plus of 3 days for the money to reach your account, and you get an average withdrawal time of up to 5 days, which isn’t ideal.
No, you can’t. The casino only accepts fiat money payment methods, with no cryptocurrencies on the payments list at all.
Yes, it is. It has a valid 256-bit SSL certificate which ensures that your data is processed and stored securely on private servers.