CasinoChan review

CasinoChan bonus

Overall, the welcome bonus package is quite generous consisting of four deposit bonuses. The first one is by far the best one as it’s a match bonus. The subsequent three deposit bonuses are only 50%, meaning to get the full bonus amount, you have to deposit twice as much. Make sure to use the relevant bonus code when depositing as outlined below.

There are other online casinos that offer the same bonus amount in fewer deposits. Considering that match casino bonuses are widely available, this package is not the most appealing one to us.

Bonus terms

The bonus terms are unfavorable to players. The 40x deposit and bonus wagering requirement is too high, considering we take a 40x bonus amount only as an acceptable threshold. The max bet limit of C$5 is also very low, when it’s common to find other Canadian online casinos enforcing a C$10 max bet limit or in the worst case C$7.5.

The period of 30 days allowed to complete the WR is more than acceptable, regardless of the amount you claim on your first deposits. In addition, as there are no cash-back bonuses and there’s a severe lack of no deposit bonuses the terms CasinoChan is highlighting are redundant and potentially confusing.

Promotions for existing customers

CasinoChan offers two weekly reload bonuses. The bonus rounds are released in increments of 25 per day for four consecutive days. You can only use the free spins on the selected slots game, which can change from one week to another.

It’s worth noting that CasinoChan, like the majority of Canadian online casinos, enforces a bonus fraud prevention term that mandates a deposit-to-bonus ratio of 50%. Essentially, this means that you have to have deposited an amount that’s bigger than the bonus amount you’ve claimed so far by two times.

In addition, there are no bonuses on weekends when a good share of casino players are most active.

VIP program

CasinoChan’s VIP program is complex at first glance, but in essence, it’s basic. Players get comp points for every bet which then once enough are accumulated bring them cash prizes, and cash prizes only. There’s no word of any other perks that loyal or VIP players get by playing longer or more at the casino.

 *All rewards come with an x3 wagering requirement. 

The VIP program won’t be beneficial to most players. The level progression will take you a lot of time and money. A larger variety of prizes would be more interesting and a welcomed addition.

While the VIP program terms are standard, there is important information that is completely left out such as the comp point to cash conversion rate. Without this piece of information, we can’t say if the comp points are of any value to CasinoChan players.

Casino games

The casino game offer is average if compared to other online casinos that target Canadian players. They provide a variety of over 2,000 slot games and the list is growing. All popular casino game types are available. The range is vast and nicely covers table games, video poker and live dealer games. In addition, almost every game type is available in several different variations. At the time of writing, CasinoChan has 107 casino game studios in their game collection.

While the variety is impressive, the website could benefit from better filters and subdivisions by game type.

Live dealer games

The live casino games are provided by Evolution Gaming, Authentic, Ezugi, Lucky Streak, Vivo Gaming and Pragmatic Live. The filters are mediocre, allowing players to choose between blackjack and roulette only. There are no filters for game shows, baccarat, or poker.

There are also no promotions for live casino players which is no surprise to us. However, should they want to attract more live casino players this is the first point they should address. Other than that, the games are safe and any player can find what they are looking for. It may take a few extra steps due to the poor filtering.

Banking

CasinoChan offers banking through a multitude of methods. The deposit options in the cashier include Visa, MasterCard, iDebit, Neosurf and Interac Online. The casino also accepts a large variety of cryptocurrency deposits, like Bitcoin, Litecoin and Ethereum.

Deposits

You can play with real money at CasinoChan the moment you deposit with one of the dozen deposit options. Whether it’s Canadian dollars or crypto, all deposits are instant. Larger deposits may be subject to verification.

Deposit method	Limits
	C$20– C$6,000
	C$20– C$6,000
	C$20– C$6,000
	C$20 – C$4,000
	C$20 – C$4,000
	C$20– C$6,000
	C$20– C$6,000
	0.0002 BTC
	0.01 BCH
	0,01 ETH
	0.1 LTC
	1500 DOGE
	20 USDT

If you’re not a fan of the local options including Interac, INSTADEBIT and iDebit, you can deposit with Neosurf and CashtoCode eVoucher. In all cases, the minimum and maximum limits are quite flexible.

Payouts

The minimal amount for withdrawal at Casino Chan is 15 CAD. The maximum amount for withdrawal depends on the payment method you choose. If the requested amount of withdrawal exceeds the limit of a particular payment system, the amount will be withdrawn in installments. Your withdrawals are processed as soon as possible, however with some payment options, your withdrawal request may take up to 3 days to process.

Withdrawal method	Limits	Payout time
	C$25– C$6,000	1 – 3 days
	C$500 – C$4,000	3 – 5 days
	C$25 – C$4,000	Instant
	C$25– C$4,000	Instant
	C$25 – C$6,000	Instant
	C$15 – C$6,000	Instant
	0.0002 BTC	Instant
	0,01 BCH	Instant
	0,01 ETH	Instant
	0.1 LTC	Instant
	1500 DOGE	Instant
	20 USDT	Instant

All new players should be aware of the pending period which can take up to 48 hours. Essentially, all payout times that are labeled as instant are also subject to this waiting period. During the pending period, you can cancel the withdrawal request and play with your winnings.

• Daily limit: C$4,000
• Weekly limit: C$16,000
• Monthly limit: C$50,000

Payout limits are standard and acceptable to most casual players. Any major wins exceeding the C$50,000 monthly limit are paid out over several months until the full amount is paid out.

Is CasinoChan reliable?

Casino Chan is licensed by the government of Curacao which while not a very reputable jurisdiction we have reasons to trust them. Firstly, they’ve been online since 2015. Over this period we have not heard or noticed any malicious behavior that would lead us to not recommend them.

Furthermore, the games provided are all provided by well-established and licensed studios. This means that they submit their games for independent testing so you can be sure that they are completely fair.

Thanks to the casino’s use of 256-bit SSL (Secure Socket Layer) encryption all data transmitted between you and the casino is kept safe. You can play at the casino without having to worry about your data or financial details being stolen.

On the flip side, CasinoChan has no independent third-party certificate to demonstrate that they have carried out any sort of software testing. Moreover, there are no real user reviews published on Trustpilot.

All in all, considering how long they’ve been on the market and the current state of the bonus terms, terms and conditions and the game offer, we can rate them as 4 out of 5. The key reason for this significantly high rating for a Curacao casino is the tenure they have on the market.

Customer support

The casino’s customer support is very basic. They offer 24/7 live chat, but there’s no dedicated support page. Email support is available, though is not displayed on their website anywhere. Last and probably the worst, there’s no FAQ section anywhere. This is probably the first thing we would do to improve customer support and reduce customer service queries.

Overall, this forces us to state that CasinoChan is not transparent with certain aspects of its offer. However, we tested the live chat and they were very responsive and the agent was knowledgeable.

Final verdict

CasinoChan is a good choice for fans of slots. They offer a sizable library of online games and the operator also offers good bonuses and promotions for playing slots. Players who enjoy other types of games can also find something for themselves, even though the selection is now as vast. 

Also, CasinoChan accepts Bitcoin and a few other cryptocurrencies, which gives players more options and ways to deposit, bet and withdraw their funds.

Even though they are only licensed by Curacao, the years of service speak for themself, as well as the palette of game providers.

The website could be a little bit more user-friendly and transparent, but it is easy to navigate.

Overall, we would recommend you try it out, we deem it safe and give it a total score of 4 out of 5. Just make sure you follow the terms and conditions closely.

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