Ice Casino review

Ice Casino bonus

When you first load up the casino on your computer, you’ll be welcomed by a massive welcome bonus. That’s not anything new – casinos such as Ice use welcome packages as a powerful marketing tool. Most players will be impressed until they read the fine print. That’s where all the icky details have been tucked away.

Ice casino doesn’t reinvent the wheel with the welcome package. It offers a bit more money than your average online casino in addition to free spins. Of course, the devil is always in the details, so the massive size shouldn’t impress you that much.

As you can see, you can earn a lot of money with this welcome offer – more specifically, up to C$1,500. In addition to that, you’ll get up to 270 free spins. However, what’s tucked in the terms is that the second bonus has a deposit range you must cover, and the size of the bonus depends on it.

Plus, as you can see below, the terms are unfair, so it’s best to avoid it altogether.

Bonus terms

The minimum deposit for the first deposit bonus is set at a decent C$10. Things are different for the second, where you get different boosts for deposits up to C$49 and over $50. But, either way, the wagering for the deposit bonuses is set at a high 40x, which isn’t impressive by any standard. The golden standard in Canada seems to be 30x or better yet, lower, so wagering all that money 40 times is nearly impossible to complete in 5 days.

This brings us to the next problem – the short wagering timeframe. Unless you sit on your computer all day long wagering the bonus while spending a mountain of money, you won’t complete the wagering.

Overall, the terms make this welcome package obsolete. Ice casino may fool some new players, but they’ll only be mad when they see their bonus and winnings stripped away in 5 days. As for what it can do to improve this offer, we suggest going with an entirely new one with players in mind instead of profit.

Promotions for existing customers

There aren’t too many promotions for existing customers at Ice casino. At the moment, there are just a few in addition to network promotions that most casinos have. As a loyal player, you should take a look at them, but you should take note that some of these bonuses are only for VIPs.

If you ask us, there’s a lot more Ice casino can do to retain loyal players. Unfortunately, the VIP program is even worse than the lack of promos, so we feel loyal players deserve better treatment.

VIP program

VIP programs are often just gimmicks, and this one is proof of that. The casino has many levels you can jump across, but honestly, climbing higher is not worth it. The lower point exchange rate is good if it wasn’t expensive. Those bonuses all come with wagering requirements, so you shouldn’t count on the VIP program being great.

The casino would see a lot of improvement by offering just a few levels. It could also drop the points required to get there and add more enticing rewards such as exotic trips.

While this conversion is decent, it would be better if it dropped to C$5. The good news is that there are no game exclusions, so all the money you wager on slots and casino games delivers loyalty points.

Casino games

When players see an ad that specifies a huge number of games—like more than 5,000 at Ice casino—they feel instantly attracted to it. But, it’s not always a question of quantity as it is over quality. That’s certainly the case at Ice casino which has filled its so-called Game Hall with releases from the industry’s top providers.

Some of the best studios powering up the game hall include Pragmatic Play, Spinomenal, Play’n GO, Thunderkick, Stakelogic, and more. That kind of number needs proper organization in order to work, and Ice has done great on that part with proper game categories and a few filters (themes, providers, etc.). We also love the fact it has added an I’m Feeling Lucky button on the Search bar which can be useful when you don’t know what to play.

Slots are the main highlight, followed by jackpots, table and card games, and live dealer games. In terms of variety, this casino has it all.

From the slots to the live casino games, everything at Ice casino is nicely organized and easy to access. What can the casino do differently? Nothing at this point – the Game Hall is organized properly and will even get better with new games being added soon.

Live dealer games

The live casino at Ice is powered by Evolution Gaming. Known as the largest live dealer developer on the market, Evolution provides some of the top live casino games. You get to play well over 100 titles, mainly live blackjack and live roulette games, but also exciting live dealer shows.

We can once again confirm that it’s easy to navigate this lobby due to proper categorization and the user-friendly layout.

Live dealer fans will be impressed by everything on offer, although disappointed by the lack of a proper live casino bonus. We believe the casino will benefit from it and it’ll be a big win for players too.

Banking

Ice casino has stacked up all the relevant and trusted payment methods in one spot. You can use online banking, credit and debit cards, and e-wallets and cryptocurrencies for deposits and withdrawals. The minimums are set reasonably low and it’s great to see the maximum is not restricted.

Deposits

The lowest amount of money you can deposit at Ice casino is C$10. There’s no maximum, although it will likely be imposed by your chosen payment operator, not the casino itself.

Deposit method	Limits
	C$10 – /
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It’s great that the casino doesn’t impose a maximum deposit limit. But, depending on your payment method of choice, there will be some restrictions, so check out the deposit page and see what you’re allowed.

Payouts

In general, withdrawing winnings from Ice casino is only possible with the previously used deposit method. That’s how it automatically works. If that’s not possible, you’ll be asked to pick an alternative.

Withdrawal method	Limits	Payout time
	C$10 – /	0 – 2 days
	C$10 – /	0 – 2 days
	C$10 – /	0 – 2 days
	C$10 – /	0 – 2 days
	C$10 – /	0 – 2 days
	C$10 – /	0 – 2 days
	C$10 – /	0 – 2 days
	C$10 – /	0 – 2 days
	C$10 – /	0 – 2 days

There are no limits as for the maximum, but the terms depending on the amount of money you’re withdrawing are different. For example, if you have passed the KYC check and you’re withdrawing up to C$500, you will wait up to 2 days to claim your winnings. Higher amounts mean longer waiting times, with up to 30 days for winnings over C$30,000. If you’re a VIP, the period may be cut shorter.

Is Ice casino reliable?

Ice casino has an eCOGRA certificate which ensures its games are fair. However, its parent company’s reputation is not ideal, and neither is the Curacao license. It is SSL-secured, though, but we’d be cautious before joining.

Our security rating reflects it, although it’s fair to say the casino does a lot of things right. If you like what you’re seeing, read the online reviews and make your own decision.

Customer support

The customer support page at Ice casino is active 24/7. You can get in touch over email, with all the customer support agents available in English. But, we’d go with the live chat support which has a much faster response time.

When you open up the live chat page, you’ll be presented with a short FAQ before you type your answer. There’s no FAQ or Help page as it is – the questions and answers are hidden there. If you need to talk to someone regarding anything casino-wise, you can easily connect to an agent.

Final verdict

Ice casino has icy bonus terms that might take the appeal off for some players. But, it also does several things right. If you can look past the lower Trustpilot score and the Curacao license, it’s a decent casino to join.

You’ll be getting thousands of games from top developers and there might be a better welcome offer in the future. For new players, it should be a blast.

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