BetChan Casino review

5.2
Expert ScoreRead review

Games:
5000+

Payout:
2-4 days

License:
Malta

WR:
N/A

Category:

11% weekly cashback on losses

N/A

CAD accepted

Crypto accepted

5.2Expert Score
Betchan is an N1 Interactive brand that’s been around since 2015. In that time, it has established itself as one of the most fun casino sites for casuals and high-rollers, mostly due to the regular promotions. The casino has everything a modern gambling site needs, including a solid welcome package, more than 5,000 games on offer, and a chic look and feel. On top of that, its security shouldn’t be a concern thanks to the MGA license and SSL encryption. But, like always, the real problems start to emerge the moment you start digging deeper. For one, BetChan doesn’t appear fully functional, and its terms are quite confusing. The casino’s reputation has taken a hit in the past few years with players citing withdrawal problems and lack of communication as the main issues. The high bonus wagering requirements don’t help its case as well. Plus, there don’t seem to be any bonuses for regular customers or a VIP program, so we’d say the site looks dormant. It’s either shaping up for a rebrand or is in the process of getting out of business. Both ways, it’s not a casino we can wholeheartedly recommend.
Security
8.4
Games
6.4
Bonus
2
Payments
6
Customer experience
3.3
PROS
  • Owned by a big brand
  • Malta license
  • More than 5,000 games on offer
  • Instant and fee-free transactions
  • Chic vibes
CONS
  • No native mobile app
  • Low ratings online by real users
  • High bonus wagering requirements
  • The casino doesn’t appear fully functional

BetChan Casino bonus

Most online casinos in Canada give new players a deposit bonus with or without free spins as the welcome package. In general, it’s typically a 100% first deposit bonus that may or may not stretch over several of your initial deposits. Betchan casino does things differently, going in an entirely different direction that no one anticipated. The 11% weekly cashback on slots losses is a peculiar choice for a welcome bonus, as it requires players to play through a specific amount and hit a number of losses before claiming just over 10% in return.

BonusOffer
Registration bonus11% weekly cashback on losses

The bonus is available to all new players and can be claimed every Wednesday. It’s not a one-time offer that you get upon registration, but a perpetual bonus that will provide 11% weekly cashback on slots losses. It’s not the perfect sign up offer for beginners, so we can’t say it’s an appealing bonus altogether. Additionally, the casino doesn’t list the bonus terms directly , so instead you’ll have to go through the general bonus T&Cs to check them.

Bonus terms

The 11% weekly cashback bonus terms are a bit unusual. First and foremost, it’s a no wager bonus as the casino specified available every Wednesday with a maximum bet of C$6.5 per spin. There seems to be no cashout limit, although if you check the general bonus terms, you’ll see that you can only win a maximum of C$75 from no deposit bonuses at BetChan casino. Each withdrawal request is reviewed in 14 days. Ultimately, those terms are bad.

TermsDetails
Wagering requirement (WR)/
Maximum bet limitC$.5
Maximum cashout limit/
Time to complete WR14 days or more

BetChan can do a lot to improve its sign up offer – to put it bluntly, it should replace the weekly cashback with a regular registration bonus. The no wager/no cap weekly cashback may look impressive at first glance, but the terms show that it’s not as good as it sounds. For example, it’s only available on slots, and despite the casino saying otherwise, its general bonus T&Cs apply to it, and they aren’t exactly great.

Promotions for existing customers

Apart from the weekly cashback which is infinite, there doesn’t seem to be many bonuses and promotions for existing customers at the moment. There’s the Drops & Wins tournament Pragmatic Play runs all year long, but no trace of any good bonus deals. It might be that the casino doesn’t have anything to offer now, or it simply doesn’t care for its regular players, which is a big negative point in our book.

The bonus terms and conditions do mention general T&Cs for deposit/no deposit deals and free spins, yet they’re never to be found. As we said, the site doesn’t look 100% operational, so there’s clearly some kind of problem. 

VIP program

The VIP program at BetChan casino is offered to regular players. This means you need to make deposits and play regularly before you get an invite in your email inbox. But, the casino’s not transparent about it right away, so there’s no clue about the ranking system and what you might get.

Under the terms and conditions, BetChan mentions higher withdrawal limits, so we guess the VIP program is standard. VIP rewards and bonuses are mentioned a few times as well, so you’ll most likely be earning bigger and better bonuses and promotions with financial benefits and possibly other surprises.

What the casino can do to improve this department is offer some kind of information up front. VIP programs are typically a frill, so it would be best to learn more about it before you get an invite and accept it.

Casino games

On the positive side, BetChan casino does great on the casino games front. There are over 5,000 games on offer with constant updates. The games on offer are released by the best game studios in the industry, including the likes of NetEnt, Games Global, Pragmatic Play, Spinomenal, and Yggdrasil among others.

The variety is good enough to satisfy the wants and needs of most players. You get slots and jackpots on the front page in addition to classic card and table games. Live dealer games are in the mix too as well as scratchcards.

Game typeNumber of games
Slots games4,000+
Progressive jackpots50+
Megaways slots40+
Video poker20+
Table & card games500+
All types5,000+

The game library is nicely organized, so it’s easy to find your favorite games or discover new ones. If the casino site expands its lobby, it will get better over time.

All casino game providers

4ThePlayer, Acerun, Amatic, Apparat, AvatarUX, Bang Bang Games, BB Games, Betsoft, BGaming, Blue Guru Games, Boomerang Studios, Booming Games, Bulletproof, Electric Elephant Games, Endorphina, Fantasma, Four Leaf Gaming, Games Inc, Gamevy, Gaming Corps, Hacksaw Gaming, Hot Rise Games, Jelly, Kalamba, Max Win Gaming, Northern Lights, Peter&Sons, PG Soft, Play'n GO, Playson, Pragmatic Play, Pragmatic Play Live, Print Studios, Push Gaming, QuickFire, Quickspin, Reel Life Games, Reflex Gaming, Relax Gaming, Retro Gaming, Revolver, Ruby Play, Silverback, SlotMill, SpadeGaming, Spearhead, Spinomenal, Spribe, Sthlmgaming, Tom Horn, TrueLab, Wazdan, Wizard, Yggdrasil

Live dealer games

The live casino at BetChan is powered by Pragmatic Play Live. The popular live dealer studio brings its pizzazz with it in the casino, offering hits such as live blackjack and live roulette tables in addition to exciting game shows such as Sweet Bonanza Candyland. The live casino has a solid variety of games, although it would be great if BetChan actually built up on the number.

Game typeNumber of tables
Live blackjack10+
Live roulette10+
Live poker5+
Live baccarat5+

To improve this section, BetChan may think about a live casino bonus. There’s no such thing on offer now, and by adding one to the promotions lobby and expanding the live casino with new providers and games, it can do much better.

Banking

BetChan casino accepts various payment methods that Canadian players know and love to use online. It boasts about fast transactions without any fees, yet considering that the casino doesn’t look operational, we’d seriously consider making a deposit.

If you still think that’s OK, you can use CAD and fund your account without fees via bank transfer, cards, e-wallets, or prepaid vouchers. No luck on crypto, though.

Deposits

The minimum deposit limit at BetChan casino is only C$20, although it depends from one payment method to another. All deposits are instant and fee-free, and your data should be safe considering the valid SSL certificate. The variety is good enough, although we would have liked to see at least Bitcoin fly the crypto flag high.

Deposit methodLimits
VISAC$10 – C$4,000
C$10 – C$4,000
TrustlyC$10 – C$5,000
C$10 – C$10,000
NetellerC$10 – C$4,000
PayzC$20 – C$4,000
PaysafecardC$20 – C$1,000
C$20 – C$10,000

There’s no Interac for Canadian players which is a shame, so most will resort to Trustly or any of the other e-wallets. The maximum deposit limits are decent enough, although high rollers don’t have plenty of choice – the maximum is C$10,000 on only a few options.

Payouts

Payouts are automatically issued on the deposit method you used before. The list is considerably smaller than the deposit list of options, with the minimum at C$10 and maximum set at C$4,000. Payout times are instant for most options except for cards and bank transfer which might need 1-3 days.

Withdrawal methodLimitsPayout time
VISAC$10 – C$4,0001 – 3 days
C$10 – C$4,0001 – 3 days
Bank transferC$500 – C$4,0003 – 5 days
TrustlyC$10 – C$4,000Instant
C$10 – C$4,000Instant
NetellerC$10 – C$4,000Instant
PayzC$10 – C$4,000Instant

However, you should be cautious as many real user reviews online have suggested withdrawal problems and money being ripped off their account for no reason. Those limits are very restricted anyway, so we’d choose a casino with a higher rating.

  • Daily limit: C$4,000
  • Weekly limit: C$10,000
  • Monthly limit: C$40,000

We also must mention that the casino required up to 5 days to process each withdrawal request. This pending period is different from the actual payment processing time, and means that you will first wait for approval before even being able to get your money. The daily, weekly, and monthly withdrawal limits are not good at all, although VIPs might get better financial privileges if the casino decides to share that kind of info upfront.

Is BetChan Casino reliable?

If you read real user reviews on BetChan online, you’ll find that something’s seriously wrong with the casino. Many have reported being unable to withdraw money, with no feedback from the casino’s support agents as well. It looks like it’s dormant for the time being or it’s living its last days before it closes shop. There’s a lot of room for improvement, especially when it comes to transparency.

LicenseMalta Gaming Authority
Parent companyN1 Interactive
Established2016
SSL encryption256-bit Cloudflare
RNG certificatesNone
Trustpilot rating1.7
Our security rating1.5

BetChan is in dire need of improvement in all sections, with only the game lobby being the shining star. As such, our security rating must reflect the state the casino is in right now.

Customer support

Although unresponsive for long stretches, the customer support team at BetChan is live 24/7. That’s for the live chat only, and we couldn’t see any other ways to get in touch with the casino. That’s highly unusual and another problem with BetChan we have which makes it a highly suspicious casino.

MethodDetails
Live chat24/7
EmailN/A
Phone supportN/A
FAQsPoor

There’s no FAQ section but guides on how to register or play the games where the casino boasts about its impressive offer. Overall, even the customer support is poor, just like most of the casino’s sections.

Final verdict

avoid

FAQs

What license does BetChan casino possess?

BetChan casino has an MGA license with the number displayed on the website. However, we suspect it may lose it soon over unethical practices and poor reviews online, as well as the fact that the site looks dormant.

Is BetChan casino safe to join?

While it has an MGA license and a valid SSL certificate, we can’t say it’s 100% safe to join BetChan casino. It has received many negative reviews and once you join, you will see that the casino is problematic, so we’d opt against registration.

Does BetChan casino have a native mobile app?

No, it doesn’t. The mobile website works well across Android and iOS devices. You can easily access it by loading the website on your mobile phone’s browser.

Can I write to BetChan casino over email?

No, you can’t. Most casinos have live chat and email as the sole contact options, yet BetChan has focused on 24/7 live customer support only.

Specification: BetChan Casino review

Bonus

11% weekly cashback on losses

Wagering requirement

N/A

Devices AndroidDesktopiPadiPhoneTablet
Number of games 5,000+
Payments
Payout time 2-4 days
Software
Type of games BaccaratBlackjackCrapsLive dealerMegaways slotsPokerProgressive slotsRouletteSlotsVideo poker
Licenses Malta

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