CasiGO Casino review

CasiGO Casino bonus

The CasiGO welcome bonus is bigger than what most casinos in Canada offer. Unfortunately, the wagering requirements are also higher, and you’re obliged to make several deposits to claim the full amount. On the positive side, it comes with a big batch of free spins on Play’n GO’s Book of Dead. It’s a sort of run-of-the-mill offer that’s higher than the average but let down by the higher wagering requirements.

One thing to keep in mind – the welcome offer is not available for deposits made via Neteller or Skrill.

Most Canadian online casinos have a 100% first deposit bonus up to C$100 which is considered the average bonus amount for this region. Compared to these offers, CasiGO has a much bigger bonus, but it’s spread across your first four deposits. The median wagering requirements are around 30x, while CasiGO needs you to wager the deposit and bonus 35 times. Since it’s a higher amount, it means you’ll spend a lot more money in the casino.

It would have been great if the casino cut off the second and third deposit bonuses and lowered the wagering on the first one. A 100% first deposit bonus up to C$100 with some free spins and wagering of 25x-30x is more than enough to draw players in when the terms are fair.

Bonus terms

The wagering requirements for CasiGO’s welcome offer are just above the average. Most casino sites will keep them at 30x which is a favorable number. CasiGO’s wagering is set at 35x which is a bit higher, and the fact that it’s a bigger bonus makes the rollover number that much unfavorable.

To make things worse, the maximum bet limit is set to 20% of the bonus value which doesn’t apply if the bet is less than C$5. That puts the bet limit lower than the average and frankly unacceptable.

To improve the bonus, the casino should start with lower wagering requirements and a higher maximum bet of around C$10. Also, it can allow Skrill and Neteller deposits and not restrict new players to using other options in order to claim the welcome bonus.

Promotions for existing customers

There are plenty of promotions for existing customers at CasiGO. In fact, there’s a special promotion for every day of the week and plenty of tournaments to participate in. To be honest, not a lot can be done to improve this department. The variety of daily bonuses keeps things fun, and they’re all different and available in different games to keep players entertained.

Most of the standard promotion terms apply for the daily bonuses. The promotional terms are available in a separate section of the website that talks specifically about these T&Cs. It’s always a great idea to check the terms before claiming a bonus as the casino reserves the right to change the terms as it sees fit.

VIP program

The VIP program in CasiGO is your usual five-tier loyalty club. All players start on the Green level and make their way up to other tiers named after different colors. The moment you register and make your first deposit you earn 500 loyalty points, with the first level—Blue—requiring at least 2,250 loyalty points. The third one is a bit steeper, and you’ll need a lot more loyalty points for the fourth and the final fifth tier (Purple).

As you progress across the levels you get different perks and prizes as well as personalized gifts. At the top level, you can even expect private events of your choice and exclusive invites to special events and promos. Aside from the level names, most of the other stuff is similar to what other Canadian casinos offer all the way down to a personal account manager.

The loyalty tiers at CasiGO casino are a bit hard to reach. The first and second levels should be no problem for loyal players, but reaching the higher tiers is impossible for casual players. The best bonuses are—expectedly—at the highest level, and come with extra perks that are still not enough to justify the mountain of money you’ll spend to get there. 

Loyalty points are converted at a rate of 1,000 loyalty points=C$5.

The loyalty points you get for each C$10 you spend on games are low. The maximum is set to 2 on slots and scratch cards, while roulette and live casino games bring you 0.25 each. You can only redeem up to 10,000 loyalty points per day which is equivalent to C$50. The rate is almost abysmal considering how hard it is to earn the loyalty points. 

Casino games

With more than 5,000 games on offer, we can safely say that CasiGO’s game variety is excellent. It’s a much higher game count than the average which is around 1,500. The game lobby includes everything from classic slots and jackpots to live dealer games, so there isn’t anything missing unless you’re a video poker fan which we couldn’t find.

The casino has a neatly organized lobby. It has filters for slots and other games – for example, you can click on Megaways or Drops & Wins to list all these games immediately. To top it off, there are main tabs right on top of the lobby where you can browse games per category, favorites, or last player which is a cool addition. There’s a search bar too if you want to find your faves in a jiffy.

As for the game studios, there are dozens available including the likes of 1×2 Gaming, Pragmatic Play, Games Global, Play’n GO, and IGT among others.

If CasiGO adds a decent collection of video poker machines, it could have an almost perfect lobby. Also, a few more advanced filters wouldn’t hurt, such as sorting A-Z or by bet.

Live dealer games

Both Evolution Gaming and Ezugi power CasiGO’s live casino lobby. They are widely considered the best in the business, so you can expect the biggest live dealer hits and plenty of variety. Live blackjack, live roulette, and game shows are properly covered, and Canadian players love these games the most.

Table poker is represented by Live Hold’em, so if you have a video poker itch you can’t scratch, this one’s a good alternative

Unfortunately, there aren’t any live casino bonuses in CasiGO. It’s a shame if the casino never offers one as it would elevate the quality of this department.

Banking

CasiGO accepts various payment methods Canadian players have no trouble using. You can go with credit and debit cards, e-wallets, or prepaid vouchers. Cryptocurrencies are not on the menu, but at least the casino accepts CAD, so no pesky currency conversion fees.

It’s a standard collection of available options, including Canada-friendly payments such as Interac.

Deposits

The minimum and maximum deposit limits are set at C$10 and C$5,000 respectively. CasiGO accepts popular payment methods among young Canadians, with all deposits taking place on the Cashier page. It’s easy and fast to make a deposit with the casino charging nothing in terms of fees.

Deposit method	Limits
	C$10 – C$5,000
	C$10 – C$5,000
	C$10 – C$5,000
	C$10 – C$5,000
	C$10 – C$5,000
	C$10 – C$5,000

Canadian players are likely to use Interac which is already a popular option at online merchants. It’s easy to use and needs no setting up. If you want to deposit large sums, online banking is the best choice.

Payouts

Withdrawals at CasiGO are automatically paid to the deposit method you used previously. We can honestly say they’re a bit slow, as each request goes through a mandatory 1-2 days pending period. After that, it takes up to 3 days for the winnings to reach your account. That’s a bit on the slow side.

Withdrawal method	Limits	Payout time
	C$10 – /	1 – 3 days
	C$10 – /	1 – 3 days
	C$10 – /	1 – 3 days
	C$10 – /	0 – 2 days
	C$10 – /	0 – 2 days

Interac is once again the most popular option for Canadian players. You can choose alternatives, but more or less, they’re the same. There’s a weekly withdrawal limit of $5,000 which is low, which puts the monthly limit at C$20,000, so it’s not a high roller’s dream casino.

• Weekly limit: C$5,000
• Monthly limit: C$20,000

Is CasiGO Casino reliable?

CasiGO is a newer arrival on the Canadian market, so it needs a few more years under its belt to make the case for a reliable casino. User reviews are kind of divided, with many citing payout issues and locked winnings. For every good review, there are 4-5 that call it a scam, even if the MGA license provides decent credibility.

The casino can do a lot more when it comes to transparency as we don’t know if the games are RNG-certified.

Customer support

The customer support at CasiGO casino is friendly. They don’t use bots, but real support agents who speak English. Like many others, it will need you to verify your account before you can withdraw for the first time. Additional verification checks will be required if you’re withdrawing more than C$2,000. Support hours are live 24/7 via email and live chat. 

The documents can be sent from your account page, so that’s easy. There’s a FAQ page too, but it’s basic without any search filters or something of the sort.

Final verdict

CasiGO is an interesting casino, but it needs a bit more transparency for us to recommend it. It has more than 5,000 games which is great, and many payment methods to choose from. Furthermore, it accepts CAD which Canadian players will appreciate.

However, it needs to prove it has an RNG certificate and improve its FAQ section, deposit/withdrawal limits, and withdrawal times. It’s not ideal from any aspect, so there’s definitely more room to grow.

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